PillowChat - Privacy Policy

Effective Date: June 7, 2025

This Privacy Policy describes how PillowChat ("we," "us," or "our") collects, uses, and discloses your information when you use our mobile application PillowChat (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1. Information You Provide Directly

Account Information: When you create an account, we collect information such as your username, email address, password, and date of birth.
Profile Information: You may choose to provide additional information for your profile, such as your profile picture, bio, and other details.
User Content: We collect the content you create, upload, or share on the Service, including photos, videos, messages, comments, and other communications.
Communications: When you communicate with us (e.g., customer support inquiries), we collect the information you provide in your communications.

1.2. Information We Collect Automatically

Usage Data: We collect information about your interactions with the Service, such as the features you use, the content you view, the time and duration of your activities, and referring/exit pages.
Device Information: We collect information about the device you use to access the Service, including the device model, operating system, unique device identifiers, mobile network information, and crash data.
Location Information: With your permission, we may collect precise location information from your device. You can disable this feature through your device settings.
Log Data: Our servers automatically record information that your browser or device sends whenever you use our Service. This may include your IP address, browser type, referring/exit pages, and the date and time of your requests.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To provide, maintain, and improve the Service.
To personalize your experience on the Service.
To create and manage your account.
To process and deliver your messages and content.
To communicate with you, including sending you updates, security alerts, and support messages.
To monitor and analyze trends, usage, and activities in connection with the Service.
To detect, investigate, and prevent fraudulent, unauthorized, or illegal activities.
To enforce our Terms of Service and other policies.
To comply with legal obligations.

3. How We Share Your Information

We may share your information in the following circumstances:

With Other Users: Your public profile information and User Content will be visible to other users of the Service.
With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer support.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government request).
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
With Your Consent: We may share your information with your consent or at your direction.

4. Data Retention

We retain your information for as long as necessary to provide the Service, fulfill the purposes described in this Privacy Policy, or comply with our legal obligations. When your information is no longer needed, we will delete or anonymize it.

5. Your Choices and Rights

You have certain rights regarding your personal information:

Access and Update: You can access and update certain account information through your profile settings within the Service.
Deletion: You may be able to delete certain User Content or your account, subject to our data retention policies and legal obligations.
Location Information: You can enable or disable location services for PillowChat through your device settings.
Marketing Communications: You can opt-out of receiving promotional communications from us by following the instructions in those communications.

6. Children's Privacy

PillowChat is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible. If you believe that a child under 18 has provided us with personal information, please contact us at [email protected].

7. Security of Your Information

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

8. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. The primary jurisdiction for this Service is Hong Kong.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: [email protected]